Our 100% Money-Back Guarantee

At Flash Gift Delivery, we stand behind our premium products and services with a 100% satisfaction guarantee. If you're not completely satisfied, we'll make it right.

1. Delivery Guarantee

1.1 2-Hour Delivery Promise

We guarantee delivery within 2 hours of order placement during our operating hours (8 AM - 8 PM). If we fail to deliver within this timeframe, you are eligible for a full refund - no questions asked.

1.2 How to Claim Your Refund

If your order is not delivered within 2 hours, please contact us immediately at the phone number provided in your order confirmation or through our contact page. We will process your refund within 24 hours.

2. Quality Guarantee

2.1 Premium Quality Standards

We guarantee that all our flowers are fresh, premium-quality, long-stem roses. If you or your recipient are not satisfied with the quality of the flowers, we will provide a full refund or replacement.

2.2 Reporting Quality Issues

Quality concerns must be reported within 24 hours of delivery. Please contact us with:

• Your order number
• Photos of the flowers (if possible)
• Description of the quality issue

3. Cancellation Policy

3.1 Before Delivery Begins

You may cancel your order for a full refund if:

• The order has not yet been approved by our team
• The flowers have not been prepared for delivery
• The delivery has not been dispatched

3.2 After Delivery Begins

Once your order is out for delivery, cancellation is not available. However, our quality and delivery guarantees still apply.

3.3 How to Cancel

To cancel your order, contact us immediately at the phone number provided in your confirmation email. Cancellation requests must be made as soon as possible.

4. Refund Processing

4.1 Refund Method

All refunds will be issued to the original payment method used for the purchase.

4.2 Processing Time

Refunds are typically processed within 24-48 hours of approval. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

4.3 Refund Confirmation

You will receive an email confirmation once your refund has been processed.

5. Non-Refundable Situations

Refunds are not available in the following situations:

• Incorrect delivery address provided by the customer
• Recipient refuses to accept the delivery
• Recipient is unavailable and alternate delivery instructions were not followed (when provided)
• Delivery to a secure building where access was denied and customer could not be reached
• Quality complaints made more than 24 hours after delivery

6. Replacement Option

In some cases, we may offer a replacement order instead of a refund. This option is at our discretion and will be discussed with you when you contact us about an issue.

7. Failed Deliveries

7.1 Access Issues

If we cannot complete delivery due to access issues (e.g., gated community, locked building), we will:

• Contact you using the phone number provided
• Attempt to arrange an alternative delivery time
• Provide photo proof of the delivery attempt

If delivery cannot be completed due to access issues beyond our control, refunds are handled on a case-by-case basis.

8. Weather and Emergencies

In the event of severe weather or emergencies that prevent safe delivery, we will:

• Contact you immediately
• Offer to reschedule delivery or provide a full refund

9. Contact Us

For refund requests or questions about this policy:

• Phone: Available in your order confirmation
• Contact Form
• Email: Available in your order confirmation

10. Our Commitment

We take pride in our service and products. Our goal is your complete satisfaction. If something isn't right, we'll fix it - that's our promise.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.